Renewals Analyst

Our client operates in the student housing software industry, providing solutions for managing on- and off-campus housing, resident wellness, and revenue generation. They support more than 1,400 clients across over 25 countries and manage more than 4 million beds annually through a unified platform designed for students and administrators. The organization maintains a global presence with offices in the United States, Australia, the UK, and India.

About the Role

The Renewals Analyst is responsible for managing the contract renewal process to support customer retention and recurring revenue. This role collaborates with customers and internal teams to negotiate renewal terms, prepare proposals and contracts, and provide data-driven insights that identify risks and opportunities. The position plays an important role in delivering a smooth renewal experience and supporting informed business decisions.

Responsibilities

• Manage the end-to-end renewal process for assigned customer accounts.
• Collaborate with Customer Success Managers and Account Executives to facilitate timely renewals.
• Negotiate renewal terms and support subscription revenue growth by presenting pricing and commercial options.
• Prepare accurate renewal proposals, amendments, and contracts with complete customer and product details.
• Assist with migrating customers from legacy plans to current packaging and licensing models.
• Identify complex or at-risk renewals and coordinate internal stakeholders to maintain high renewal rates.
• Maintain renewal forecasts, account information, and records in Salesforce.
• Analyze renewal and customer data to identify trends and improve renewal processes.

Requirements

• Minimum of 2 years of experience in renewals, sales, account management, customer success, or a related role.
• Proficiency with CRM systems and maintaining accurate customer and opportunity data.
• Strong communication skills for discussing pricing, contracts, and renewal terms.
• Excellent organizational skills with the ability to manage multiple accounts and deadlines.
• Ability to collaborate across teams and build effective professional relationships.
• Self-motivated with strong business acumen and problem-solving abilities.

Preferred Qualifications

• Experience with Salesforce.
• Experience negotiating with customers and procurement teams.
• Experience managing quotes, contracts, and amendments.
• Ability to analyze financial and renewal data using business intelligence tools.
• Initiative to identify process improvements and lead projects.

Pay

Base salary range: $70,000 to $80,000 USD. Eligible for a bonus/commission plan, with expected total annual compensation of $80,000 to $90,000 USD when goals are achieved.

Benefits

• Health care coverage
• Paid time off
• Life insurance
• 401(k) plan with company match