RENEWAL & REVIEW CONFERENCE UNIT DIRECTOR

About the role

Under managerial direction, with wide latitude for the exercise of independent judgment and initiative, serves as an Administrative Job Opportunity Specialist NM-II, functioning as the Director of the Rental Subsidies, overseeing the Renewal and Review Conference units within the Homelessness Prevention Administration (HPA)/Legal Initiatives/Rental Assistance. The Rental Assistance/Subsidies Program manages the ongoing payment and administration of the Living in Communities (LINC) rental assistance programs for homeless families. The Renewal unit oversees the annual renewal of LINC subsidies, while the Review Conference unit responds to inquiries and complaints from participants regarding specific Rental Assistance decisions. Staff also address requests for information and review conferences, as well as inquiries and service requests from LINC landlords, tenants, and community advocates.

Responsibilities

• Direct, coordinate, and monitor the performance of staff in the Renewal and Review Conference units to ensure adherence to goals, policies, and performance standards of the Homelessness Prevention Administration and HRA, including proper assignment, training, and evaluation of staff.
• Assist in developing corrective action plans for the Renewal and Review Conference units, which may include new procedures, policy directives, bulletins, and additional staff training to eliminate deficit areas and ensure proper implementation.
• Intercede when supervisory staff alerts of matters requiring higher-level involvement.
• Liaise with governmental and non-governmental entities, including New York City Housing Court judges, city agencies (e.g., Department of Homeless Services, Department of Housing Preservation and Development, NYC Housing Authority), elected officials, and non-governmental housing and homeless service providers to expedite critical agency needs.
• Participate in policy formulation and analysis by reviewing data from sources such as WMS, POS, RAD, CARES, NYCWAY, RADMS, and MIS, as well as evaluating agency and external reports.
• Assure the integrity of the Review Conference process by leading staff, monitoring services, and ensuring work efforts align with program vision, mission, guidelines, procedures, and policy.

Minimum Qualifications

A baccalaureate degree from an accredited college or university, plus four years of satisfactory full-time experience performing work related to providing employment-related services or economic support services to persons in need, with at least eighteen months in a supervisory or managerial capacity; or

A four-year high school diploma or its educational equivalent and eight years of full-time experience equivalent to the above, with at least eighteen months in a supervisory or managerial capacity; or

Education and/or experience equivalent to the above. College credits from an accredited college or university may substitute for experience on the basis of 30 semester credits for one year of work experience. All candidates must have at least a four-year high school diploma or its equivalent and at least eighteen months of supervisory or managerial experience.

Preferred Skills

• Strong command of POS, WMS, NYCWAY, and Current systems
• Strong management and supervisory skills
• Strong written and verbal communication skills
• Excellent organizational skills
• Excellent analytical skills

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

New York City residency is not required for this position.