Renewal Coordinator

Sciens Building Solutions is seeking a Renewal Coordinator for our fire alarm, fire protection & security business. The role is to maintain service contracts within a defined customer base and/or geographical territory and develop a customer-focused strategy that drives contract retention, higher revenue per customer, and overall satisfaction.

Responsibilities

• Manage all retention activities within an assigned service-agreement customer base.
• Proactively reach out to each customer in writing 120 days prior to renewal.
• Re-estimate contracts to ensure costs reflect current labor rates and hours.
• Maintain a minimum renewal rate of 95%.
• Prepare for and actively participate in the monthly Service Contract Renewal meeting; follow up on actions as needed.
• Address customer concerns and secure acceptance before the renewal date.
• Manage a list of customers and annual renewal dates.
• Drive retention, customer satisfaction, and growth within the customer base.
• Identify customer needs across fire alarm, sprinkler, and security; upsell or expand services accordingly.
• Act as the primary point of contact for the assigned customer base; build strong relationships and understand each customer’s operations and contacts.
• Collaborate internally with managers to improve service delivery.
• Ask questions, determine customer needs, and provide tailored solutions.
• Report status of the 120-day process during weekly sales meetings and track current/past-due renewals.
• Meet with customers in person as needed.

Requirements

• Fire Alarm, Fire Protection (sprinkler/suppression), and/or Security industry knowledge is a plus.
• Bachelor’s degree preferred; candidates with a combination of education and experience will also be considered.
• Over-the-counter sales or customer service experience.
• Ability to proactively reach out to customers and problem-solve.
• Effective communication skills and ability to present to broad audiences.
• Strong negotiation skills and a competitive spirit.

Benefits

• Competitive salary based on qualifications.
• Paid time off plan and holidays.
• 401(k) matching.
• Short-term and long-term disability.
• Medical, dental, and vision plans with options.
• Life insurance.
• Professional career development opportunities.
• Tuition reimbursement program.

Pay

$50,000 to $60,000 annually based on experience.