Renewal Coordinator

Position in a Nutshell

Sciens Building Solutions is seeking a Temporary Renewal Coordinator for their fire alarm, fire protection & security business.

About the Role

Maintain service contracts within a defined customer base and/or geographical territory. Develop and execute a customer-focused strategy to increase retention of service contracts, revenue per customer, and ensure overall customer satisfaction through pricing escalations.

Responsibilities

• Manage all retention activities within an assigned service agreement customer base.
• Proactively reach out to each customer in writing 120 days prior to renewal.
• Re-estimate contract to ensure costs are updated with current labor rates and hours to perform the work.
• Achieve a minimum renewal rate of 95%.
• Prepare and actively participate in the monthly Service Contract Renewal meeting, following up on actions as needed.
• Address customer concerns and gain customer acceptance prior to renewal date.
• Manage a list of customers and annual renewal dates.
• Responsible for retention, customer satisfaction, and growth within the customer base.
• Identify customer needs across fire alarm, sprinkler and security and upsell across product lines and/or expand existing services, based on current customer needs.
• Work internally with managers to improve service delivery.
• Ask questions, determine customer needs, and provide solutions to meet those needs.
• Share status of 120-day process during weekly sales meetings and status of current and past due renewals.
• Meet with customers in person as needed.

Requirements

Fire Alarm, Fire Protection (sprinkler/suppression) and/or Security industry knowledge is a plus. A bachelor’s degree is preferred, but candidates with a combination of education and experience will also be considered. Over the counter sales or customer service experience is required. Ability to proactively reach out to customers and problem solve, effective communication skills, and strong negotiation skills are essential.

Qualifications

Candidates must have a Bachelor’s degree or equivalent experience in a related field. Over the counter sales or customer service experience is required. Strong negotiation skills and a competitive spirit are also necessary.

Skills

Strong negotiation skills and competitive spirit are essential for this role.

Benefits

Competitive salary based on qualifications. Paid time off plan and holidays. 401(k) matching. Short term and long-term disability. Medical, dental, and vision plans with options. Life insurance. Professional career development opportunities. Tuition reimbursement program.

Pay

$20-$26 per hour, final offer based on experience.

Schedule

N/A (Not specified)