Renewal Coordinator

About the role

Sciens Building Solutions is seeking a Renewal Coordinator for our fire alarm, fire protection & security business. The role is to maintain service contracts within a defined customer base and/or geographical territory, develop and execute a customer‑focused strategy, and drive higher retention, revenue per customer, and overall satisfaction.

Responsibilities

• Manage all retention activities within an assigned service agreement customer base.
• Proactively reach out to each customer in writing 120 days prior to renewal.
• Re‑estimate contracts to ensure costs are updated with current labor rates and hours.
• Achieve a minimum renewal rate of 95%.
• Prepare and actively participate in the monthly Service Contract Renewal meeting, following up on actions as needed.
• Address customer concerns and gain customer acceptance prior to the renewal date.
• Maintain a list of customers and annual renewal dates.
• Responsible for retention, customer satisfaction, and growth within the customer base.
• Identify customer needs across fire alarm, sprinkler, and security and upsell or expand services accordingly.
• Act as the primary point of contact for the assigned customer base, building strong relationships and understanding each customer’s departmental contacts.
• Collaborate internally with managers to improve service delivery.
• Ask questions, determine customer needs, and provide solutions.
• Share status of the 120‑day process during weekly sales meetings and track current and past‑due renewals.
• Meet with customers in person as needed.

Requirements

• Fire alarm, fire protection (sprinkler/suppression) and/or security industry knowledge – a plus.
• Bachelor’s degree preferred; candidates with a combination of education and experience will also be considered.
• Over‑the‑counter sales or customer service experience.
• Ability to proactively reach out to customers and problem‑solve.
• Effective communication skills and ability to present before broad audiences.
• Strong negotiation skills and a competitive spirit.

Benefits

• Paid time off plan and holidays.
• 401(k) matching.
• Short‑term and long‑term disability.
• Medical, dental, and vision plans with options.
• Life insurance.
• Professional career development opportunities.
• Tuition reimbursement program.

Pay

Competitive salary based on qualifications.