Renewal Coordinator

Responsibilities

• Reach out to existing customers to evaluate upcoming renewal opportunities and encourage timely decisions on service agreements.
• Track renewal documents that have been issued and follow up with customers regarding approval status, outstanding responses, or declined terms.
• Respond to questions related to expiring contracts, account details, and renewal timelines with a strong customer-focused approach.
• Support updates to pricing, agreement terms, and customer account information while ensuring changes are documented accurately.
• Maintain complete and well-organized digital files for renewal records, correspondence, and related documentation.
• Use email, browser-based systems, and internal tools to manage renewal activity efficiently across multiple customer accounts.
• Assist customers in resolving basic connectivity or service-related concerns by directing issues appropriately and keeping communication clear throughout the process.
• Help sustain a positive customer experience by providing attentive, timely, and courteous support from initial outreach through final renewal outcome.

Requirements

• Experience supporting contract renewals, account coordination, or customer success activities in a service-driven environment.
• Strong written communication skills with the ability to manage clear email correspondence and customer follow-up.
• Comfortable working across multiple browser windows and web-based platforms to monitor account and renewal activity.
• Able to stay organized while handling documentation, status tracking, and follow-up across numerous customer accounts.
• Customer service mindset with the ability to respond calmly and effectively to inquiries and service-related concerns.
• Familiarity with pricing updates, contract changes, and general account maintenance processes.
• Strong attention to detail and accuracy when maintaining electronic records and processing renewal-related information.

Qualifications

TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans.