Recertification Coordinator

About the role

The Recertification Coordinator plays a vital role in maintaining compliance with housing regulations and ensuring positive resident relations within Plymouth buildings. This position involves building professional relationships with residents, managing recertification processes, and collaborating with various teams to meet regulatory requirements.

Responsibilities

• Build and maintain effective relationships with residents, demonstrating professionalism and establishing clear boundaries.
• Participate in onsite Property Management office hours at varied times to accommodate resident needs.
• Investigate and address resident concerns and complaints related to income recertification, escalating issues to management when necessary.
• Monitor and respond to resident communications under supervision, seeking feedback for process improvement.
• Conduct annual and interim recertification interviews with residents to ensure compliance with funder requirements.
• Prepare and serve recertification notices accurately and in a timely manner, following up with residents as needed.
• Collaborate with Compliance department to stay informed of regulatory changes and implement necessary adjustments.
• Manage recertification deadlines and priorities through effective tracking systems.
• Notify residents and onsite teams of recertification processes, conduct interviews, and maintain thorough records.
• Aid onsite staff in gathering resident information and paperwork as required.

Qualifications

• AA Degree or an equivalent combination of education and relevant work experience.
• Valid Washington State Driver license and insurable driving record.
• Certification or/and Certified Tax Credit Compliance Professional or the ability to be certified within first year of hire; verified by their supervisor.
• Complete WSHFC Fundamentals and WSHFC Advanced workshops within the first 60 days of employment with Plymouth.
• 2+ years of experience working with homeless and low-income individuals, including persons living with mental and physical illnesses, chemical dependency/addictions, disabilities, HIV/AIDS is desired.
• Experience in supportive housing and working with diverse, low-income or special needs population is desired.
• Experience in compliance, especially Section 8 and low-income tax credit regulations is desired.
• Ability to speak a second language or ability to speak the Spanish language to assist in working directly with people from diverse racial, ethnic, and socioeconomic backgrounds is desired.