Renewal & Retention Coordinator

Job Summary

RevSpring is seeking a detail-oriented Renewal Coordinator to support our contract renewal operations. This role is an excellent opportunity for a self-motivated professional to build a foundation in revenue cycle management and healthcare technology.

Essential Functions

• Support the end-to-end renewal process for assigned accounts, coordinating with internal stakeholders to ensure timely execution.
• Monitor upcoming renewal dates and proactively flag potential risks or delays to the Renewal Manager.
• Aid in preparing and processing renewal contracts and paperwork with accuracy and attention to detail, routing contracts through internal approval workflows as needed.
• Maintain accurate and up-to-date renewal data in Salesforce and other relevant systems, tracking key metrics like renewal rates, contract values, and upcoming expirations.
• Generate standard reports on renewal pipeline and contract status for internal review, identifying and flagging data discrepancies to support overall CRM data quality.
• Collaborate with Account Executives, Finance, and Legal to gather required information for renewals, supporting Sales Operations with documentation, process tracking, and administrative coordination.
• Maintain and update documentation for renewal workflows and standard operating procedures, identifying opportunities to streamline administrative processes and sharing observations with the Sr Director of Sales Operations.

Minimum Requirements

• 1–3 years of experience in a sales operations, contract administration, or related support role; SaaS or healthcare technology experience a plus.
• Proficiency with Salesforce or similar CRM; experience maintaining clean, accurate records.
• Strong organizational skills and the ability to manage multiple tasks and deadlines simultaneously.
• High attention to detail, particularly when reviewing contracts and numerical data.
• Excellent written communication skills for clear internal coordination.

Education

A Four-year Bachelor’s Degree from college/university required.

Experience

1- 3+ years of experience.

Supervision

N/A

Certifications

N/A

Language Skills

Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from a variety of both internal and external sources.

Physical Capabilities

The physical capabilities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Note

This Job Description may not describe all of the job responsibilities and standards assigned to this position. The duties may change from time to time. RevSpring does not discriminate against any group in hiring or employment practices. Nothing in this job description constitutes a contract for employment.