Remote Washington State Customer Care Specialist

About the role

Answering Service Care (ASC) has been a trusted live answering service for over 4,000 businesses since 1972. Based in New Jersey, North Carolina, and Florida, ASC serves a diverse range of industries including law firms, contractors, medical offices, franchises, insurance agencies, and more. As a third-generation family business, ASC focuses on building long-term relationships with both clients and employees.

Responsibilities

• Handle inbound and outbound calls professionally, with accuracy and warmth
• Follow call scripts and industry-specific guidelines while actively listening and addressing caller needs
• Perform lead intakes, gather information, and document details with precision
• Schedule appointments and transfer calls to the appropriate contacts as needed
• Dispatch messages accurately and efficiently, ensuring clear and detailed communication
• Navigate multiple systems and maintain thorough call documentation
• Provide outstanding customer service by demonstrating empathy and patience
• Offer live chat, SMS, and email support

Qualifications

• Strong verbal and written communication skills
• Excellent listening skills and a keen attention to detail
• Empathetic and compassionate approach to customer interactions
• Intermediate to advanced computer skills
• Ability to maintain positivity and patience under pressure

Benefits

• Competitive pay with weekly direct deposit and real bonus potential
• Health/Dental/Vision coverage for full-time employees
• PTO starting on day one
• Employee Assistance Program (free training and development courses)
• Childcare reimbursement
• Gym membership reimbursement

Core Values

• Professionalism: Upholding the highest standards in every interaction
• Always Improving: Adapting to meet clients' needs
• T.E.A.M.: Fostering a family-like work environment
• Innovation: Embracing cutting-edge solutions to enhance customer experiences
• Growth Opportunities: Nurturing the potential of every individual with tailored career paths

Pay

At Answering Service Care, we offer a competitive wage structure with weekly performance bonuses. Starting pay rates vary by state and increase after four months of employment.

Schedule

Our schedule varies based on the needs of our clients, but typically includes flexible hours to accommodate different industries and client requirements.