Customer Care Specialist (Remote - Portland & Surrounding Areas)

About the role

Are you passionate about helping others, providing outstanding customer service, and making a real impact? Join our team as a Customer Care Specialist, where you'll play a critical role in helping patients manage their healthcare expenses with confidence and compassion. In this rewarding remote position, you'll be the friendly voice patients turn to for support, guidance, and solutions. You'll assist patients with their accounts, help them understand their payment options, and provide exceptional service while promoting a positive customer experience. This is a Contract to Hire position based out of Hillsboro, OR. The position is anticipated to close on Sep 28, 2026.

Responsibilities

• Serve as the primary contact for inbound calls from account holders and prospective customers
• Make outbound calls to welcome new account holders, assist with past-due accounts, support non-enrolled patients, and participate in special outreach campaigns
• Help patients understand their account options and encourage enrollment and payment activity
• Deliver white-glove customer service while acting as an advocate for patients and an ambassador of the brand
• Accurately document customer interactions and account activity using proprietary CRM technology
• Escalate concerns, complaints, and complex issues appropriately while maintaining professionalism and empathy
• Participate in ongoing coaching, quality reviews, and development opportunities to continuously enhance your skills and performance
• Embrace feedback and demonstrate a commitment to personal and professional growth

Requirements

• Customer service experience required
• 1–2 years of call center or telephone-based customer support experience preferred
• Experience in healthcare, hospital settings, financial services, or patient-facing roles is a plus
• Familiarity with HIPAA guidelines is preferred
• Strong communication, active listening, and problem-solving skills
• Ability to work independently while maintaining a positive team-oriented mindset
• Dedicated workspace: quiet, private work area free from distractions; ability to work in a room without other individuals present
• Internet requirements: fiber internet service; minimum speed 100 Mbps download, 35 Mbps upload; password-protected private internet connection; available Ethernet port
• Equipment pickup on Friday October 23rd within Beaverton, OR; first day remotely starts Monday October 26th

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Pay

The pay range for this position is $19.00 - $20.50/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.