Customer Care Specialist (Remote In Portland, OR)

About the role

Join our team as a Customer Care Specialist, where you'll play a critical role in helping patients manage their healthcare expenses with confidence and compassion. In this rewarding remote position, you'll be the friendly voice patients turn to for support, guidance, and solutions.

Responsibilities

• Serve as the primary contact for inbound calls from account holders and prospective customers
• Make outbound calls to welcome new account holders, assist with past-due accounts, support non-enrolled patients, and participate in special outreach campaigns
• Help patients understand their account options and encourage enrollment and payment activity
• Deliver white-glove customer service while acting as an advocate for patients and an ambassador of the brand
• Accurately document customer interactions and account activity using proprietary CRM technology
• Escalate concerns, complaints, and complex issues appropriately while maintaining professionalism and empathy
• Participate in ongoing coaching, quality reviews, and development opportunities to continuously enhance your skills and performance
• Embrace feedback and demonstrate a commitment to personal and professional growth

Requirements

• Customer service experience required
• 1–2 years of call center or telephone-based customer support experience preferred
• Experience in healthcare, hospital settings, financial services, or patient-facing roles is a plus
• Familiarity with HIPAA guidelines is preferred
• Strong communication, active listening, and problem-solving skills
• Ability to work independently while maintaining a positive team-oriented mindset

Benefits

• The pay range for this position is $19.00 - $20.50/hr.
• If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Pay and Benefits

• The pay range for this position is $19.00 - $20.50/hr.
• Benefits are subject to change and may be subject to specific elections, plan, or program terms.

Work-From-Home Requirements

• Dedicated Workspace
• Quiet, private work area free from distractions
• Internet Requirements
• Minimum internet speed: 100 Mbps download, 35 Mbps upload
• Password-protected private internet connection
• Available Ethernet port

About TEKsystems

• We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.
• We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.
• We're a leading provider of business and technology services. We accelerate business transformation for our customers.
• We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed.
• We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology.
• We're building tomorrow by delivering business outcomes and making positive impacts in our global communities.

About TEKsystems Global Services

• We’re a leading provider of business and technology services. We accelerate business transformation for our customers.
• We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed.
• We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology.
• We're building tomorrow by delivering business outcomes and making positive impacts in our global communities.

Application Deadline

This position is anticipated to close on Aug 5, 2026.