Remote Texas Virtual Receptionists

About the role

Answering Service Care (ASC) has been a trusted live answering service for over 4,000 businesses nationwide since 1972. Known for its people-first culture and long-standing relationships, ASC provides professional, reliable customer service across various industries including law firms, medical offices, franchises, insurance agencies, and more.

Responsibilities

• Handle inbound and outbound calls with professionalism, warmth, and accuracy
• Follow call scripts and industry-specific guidelines while actively listening and addressing caller needs
• Perform lead intakes, gather information, and document details with precision
• Schedule appointments and transfer calls to the appropriate contacts as needed
• Dispatch messages accurately and efficiently, ensuring clear and detailed communication
• Navigate multiple systems and maintain thorough call documentation
• Provide outstanding customer service by demonstrating empathy and patience
• Offer live chat, SMS, and email support

Qualifications

• Strong verbal and written communication skills
• Excellent listening skills and a keen attention to detail
• Empathetic and compassionate approach to customer interactions
• Intermediate to advanced computer skills
• Ability to maintain positivity and patience under pressure

Benefits

• Competitive pay and weekly direct deposit
• Real bonus potential with weekly performance bonuses (starting at $2.75/hr above New Hire Starting Pay per State)
• Health/Dental/Vision coverage (full-time employees)
• PTO (start earning on day one)
• Employee Assistance Program (free training & development courses)
• Childcare reimbursement
• Gym membership reimbursement

Core Values

• Professionalism: Upholding the highest standards in every interaction
• Always Improving: Adapting swiftly to meet clients' needs
• T.E.A.M.: Fostering a family-like work environment
• Innovation: Embracing cutting-edge solutions to enhance customer experiences
• Growth Opportunities: Nurturing the potential of every individual with tailored career paths

Pay

At Answering Service Care, we offer a starting pay rate of $16.00/hr in Texas, with the potential for performance-based bonuses and health/dental/vision coverage for full-time employees.