Remote Technical Support & Onsite Field Service Engineer - State College, PA

Position Summary

When you work at Daktronics, you’ll be part of something amazing. We design, engineer, manufacture, and support bold, eye-catching digital LED display technology and audio systems. Our products bring excitement to professional, college, and high school games. They attract customers for businesses around the world, and even provide direction for people as they travel, work, and play. As part of the Daktronics team, you’ll have interesting, impactful work with flexible opportunities. You can learn and grow at a company that provides competitive compensation and meaningful benefits – and the people are second to none.

What will the work look like for me?

• Problem-solver and amazing with customers
• Captivated by the way things work and can troubleshoot across systems and applications
• Analyze and resolve a variety of complex technical issues
• Comfortably navigate various software environments
• Excellent verbal and written communication skills
• Able to effectively prioritize and manage your time
• Personal commitment to success and motivated by career growth potential

What You’ll Do

Remote Support (approximately 60-80%)

• Ensure responsiveness and first-time resolution to customers’ requests for technical support, primarily through incoming calls, community requests, and email conversations
• Troubleshoot and solve simple to highly complex hardware and software technical issues using logical troubleshooting approach with attention to detail
• Collaborate with a team to resolve, or escalate product issues
• Create and update knowledge base articles for internal and external uses
• Actively listen to customers and use Salesforce to quickly capture accurate detailed notes about troubleshooting, plans of action, and site-specific information for all customer interactions
• Regularly participate in technical training on new and different products and systems to advance your technical knowledge for supporting Daktronics customers

On-Site Support (approximately 20-40%)

• Provide service, installation, or support during an event at a customer site
• Provide on-site technical and maintenance services for Control Systems and Display Systems
• Leverage your knowledge by training our Service Partners

Where is this opportunity located?

Your office will be at your home, located within 30 miles from State College, PA. You will periodically (see on-site description) travel to customer sites within 1-2-hour radius of State College, PA. Onsite work can vary by location and from day to day.

What are the pay and perks?

• The typical hiring range for this position is $25.00 to $29.00 per hour based on the location of State College, PA.
• Additional $15.00 per hour premium for assigned onsite service work performed outside of 6:00am – 5:00pm Monday through Friday.
• The actual offer will consider a wide range of factors, including relevant education, experiences, location, and applicable local legislation.
• Information about Daktronics benefits can be found on our website Career Opportunities.

Qualifications

• Minimum of an associate degree or equivalent plus demonstrated relevant experience (Audio Visual/Broadcast systems)
• Bachelor’s degree preferred in Electronics Engineering Technology, Computer Engineering Technology, A/V Broadcast, or similar programs
• Will consider non-technical bachelor’s degree if applicant also has previous experience demonstrating technical learning ability
• Must be able to:
• Communicate effectively in a variety of settings
• Positively and professionally able to work in stressful situations
• Show personal commitment to continuously improve
• Display a can-do attitude in good and bad times
• Effectively exercise discretion and independent judgment
• Strong computer skills: Internet navigation, word processing, spreadsheets, and Daktronics internal programs
• Work effectively as a team member assisting when and where needed
• Comfortable working from a home office location
• Able to work at heights or from a ladder and able to carry ladder/tools/parts from vehicle to work site
• Able to work in a variety of environments, including cold/hot weather, small spaces
• Must be able to work nights and weekends based on pre-determined business need
• Must be able to get a passport
• Fluent in English, both written and verbal
• Multi-lingual is a plus
• Applicants must be 18 years of age or older
• Daktronics does not sponsor, renew, or extend immigration visas for this position