Remote Technical and Applications Support - Cell Analysis

About the role

Provide customers with post-sales technical and applications support on Agilent Seahorse solutions, cell culture and flow cytometry. Deliver support remotely by phone, email, live webchat, and other remote support tools, understanding customers' problems, recommending solutions, and ensuring satisfaction.

Responsibilities

• Investigate and answer technical questions related to instrument hardware, software, consumables, and applications
• Document customer interactions in support tickets
• Follow up on and close out support cases regularly and in a timely manner, and follow the appropriate customer concern process as needed
• Comply with company processes, including complaint handling
• Work closely with field and repair center teams
• Provide customer feedback to internal departments such as marketing, product support, and sales
• Develop technical resources for customers
• Occasionally travel to attend events such as internal Agilent training classes and customer service call shadowing

Qualifications

• Bachelor's or Master's Degree in Life Sciences or a related discipline (Biology, Biochemistry, Biotechnology)
• 4+ years of hands-on laboratory experience with Seahorse platforms is required
• Hands on experience with flow cytometry and knowledge in metabolism data analysis is preferred
• Experience with BioTek instruments and related applications is a plus and will be beneficial as the scope of support may expand to include these technologies in the future
• Full proficiency in French would be helpful
• A first customer-facing experience would be a strong plus

Pay

• Full-time equivalent pay range: $43.12 - $80.84/hr plus eligibility for bonus, stock and benefits

Schedule

• Full time weekly schedule
• Option to work remotely
• Shift: Day
• Travel: 10% of the Time

Preferred location: Lexington, Massachusetts, with La Jolla, California as secondary preferred location. Qualified candidates elsewhere within the United States will also be considered. Applications accepted until at least September 8, 2026.