Lab Applications Support

A growing biotech company is looking for a Lab IT Technician to support the computers, software, networks, and connected instruments its scientists rely on. You’ll provide hands-on user support, own instrument integrations, and keep systems reliable and well documented. You’ll work closely with scientists, vendors, IT, and Quality to balance scientific needs with IT standards and vendor constraints. Responsibilities Provide in-person and remote support to lab users, triaging and resolving hardware, OS, software, and connectivity issues through to closure Install, configure, and maintain instrument workstations, peripherals, lab software, and network connections Coordinate vendor installs and troubleshoot instrument interfaces, file transfers, and data flow Support the full lifecycle of lab systems, including introductions, upgrades, and relocations, with minimal disruption to experiments Help manage user access, device deployment, endpoint security, patching, backups, and recovery Maintain asset records, inventories, support documentation, procedures, and technical diagrams Partner with system owners and Quality on computer system validation and qualification Evaluate new technologies and vendors, and support broader IT projects as needed Must-Haves 4–5 years of progressive, hands-on IT support and troubleshooting experience Biotech or biopharma experience with scientific instruments, instrument vendors, and lab software Experience in GxP-controlled lab environments Comfort in a highly varied lab environment with many instrument types and software packages Strong communication skills with scientists, executives, and vendors A customer-focused, solution-oriented approach, working well both independently and across teams A proven record of owning tasks to completion in both projects and day-to-day support