Desktop Support Analysist

NFI is a leading global bus manufacturer of mass mobility solutions under the brands New Flyer® (heavy-duty transit buses), MCI® (motor coaches), Alexander Dennis Limited (single and double-deck buses), Plaxton (motor coaches), ARBOC® (low-floor cutaway and medium-duty buses), and NFI Parts™. NFI currently offers the widest range of sustainable drive systems available, including zero-emission electric (trolley, battery, and fuel cell), natural gas, electric hybrid, and clean diesel. In total, NFI supports its installed base in our buses and coaches around the world. Further information is available at www.nfigroup.com. Position Summary Desktop Support Analysts should have a general understanding of the electronic resources, software, hardware, and services provided to NFI Group staff by the ITS department. Their primary role is to serve as a professional and consistent point of contact for all NFI Group end users, ensuring that the right resources are utilized for the prompt resolution of technical issues. What You Will Do Helpdesk Support desktop software, PC/laptop hardware, desktop operating systems, printers, network access, telephones, mobile devices, remote connectivity, and other relevant technologySupport primary location in Crookston and bi-weekly visits to plant in ND (Kiosks/desktop/scan guns/printers)Participate in the NFI Group Helpdesk call center queue for receive support calls as scheduledProvide after-hours on call support for the above on a rotational basisDocument, track, and escalate all service and problem requests via Helpdesk tracking toolManage NFI Group user accounts using the appropriate processes and procedures Hardware and Software Process requests for new software and hardware. Analyze options, obtain quotes and provide recommendations for product selectionResponsible for executing MAC (Move/Add/Change) requests for computer hardware, software, and telephonesMaintain Asset Management system with current and up-to-date information on location of all technological equipment Maintain Software Asset Management system with current and up-to-date information on purchased software licenses Requirements WHAT YOU NEED TO BE SUCCESSFUL Post Secondary Education in IT/ 3-5 Year experience in related fieldCompTIA A+, ITIL, or similar certifications are a plusExcellent problem-solving skills and customer-focused attitudeStrong Knowledge of PC/Peripheral Repairs and TroubleshootingBasic Networking CablingStrong Organizational Skills TRAVEL 10% travel required for on-site support at Pembina Location. Benefits BENEFITS: Comprehensive benefits package with immediate eligibilityPaid holidays and vacationOn-the-job training in a continuous learning environmentCareer advancement opportunities within NFI's family of companiesEmployee social committee events throughout the year, including barbecues, holiday festivities, sports tournaments, and moreInclusive workplace culture that values and empowers all team membersThis position offers an annual compensation of $68,000 yearly. New Flyer is an equal opportunity employer. We celebrate diversity, ensure equitable experiences, and are committed to creating an inclusive environment reflective of the communities we operate. Accommodations are available at all stages of the recruitment process, at the candidates' request.