Remote Supervision Coordinator

Job Overview

The Remote Supervision Coordinator monitors and supports Serve’s autonomous delivery robot operations in real time, ensuring safe, efficient, and reliable service execution. This role responds to operational incidents, supports customer and merchant interactions, and assists with testing and validation activities to improve robot performance and operational quality.

Job Duties

• Monitor, supervise, and guide autonomous robot activities in real time to ensure safe and efficient operations while following standard operating procedures
• Communicate directly with restaurants, merchants, and customers to resolve operational issues
• Make real-time decisions within defined guidelines to maintain safety, efficiency, and service quality
• Document, track, and report incidents accurately and in a timely manner, maintaining strong attention to detail
• Provide support to internal teams and external partners as needed
• Meet established performance targets, including productive hours, safety, performance, and operational efficiency metrics

Experience, Qualifications, & Skills Required

• 2+ years of experience in operations, customer support, logistics, or a similar fast-paced environment
• Experience using computers and web-based tools in a professional or structured setting
• Strong attention to detail with the ability to monitor and manage multiple robots and tasks simultaneously
• Clear written and verbal communication skills
• Able to follow standard operating procedures and make decisions within defined guidelines
• Comfortable working in a fast-paced, real-time operational environment
• Demonstrated reliability, punctuality, and ability to work scheduled shifts

Preferred Experience, Qualifications, And Skills

• Experience in remote operations, dispatch, gaming, or real-time monitoring environments
• Familiarity with incident reporting or ticketing systems
• Interest in robotics, autonomous systems, or emerging technology

Additional Information

• Work onsite with movement between depots, deployment zones, and customer locations as needed
• Stand and walk for extended periods and lift up to 50 lbs as part of daily operations
• Work occasional evenings and weekends to support operations, deployments, and testing
• Follow all safety protocols, including PPE requirements, cell phone policies, and dress code (e.g., high-visibility vest and appropriate footwear)