Remote Social Security Operations Manager

About the role

Jan Dils, Attorneys at Law has been helping our clients fight for disability benefits since 1994. We're a mission-driven team who work tirelessly to represent each of our clients with care. We're dedicated to continuous growth to improve our client service. Our firm is seeking an accountable, detail-oriented individual to join our Social Security Operations team. Are you a strategic thinker who thrives on improving systems, leading leaders, and turning data into action? We are seeking a high-performance Operations Manager to oversee the daily workflow, productivity, and continuous improvement of our Social Security line of business. This is a leadership role for someone who doesn't just maintain systems — but makes them better.

Responsibilities

• Lead daily operations with purpose by keeping workflows efficient, organized, and moving forward.
• Turn data into action by tracking performance metrics and building clear plans to improve results.
• Build and develop strong leaders by coaching Team Leaders and driving accountability and growth.
• Own workforce planning by forecasting staffing needs and balancing workload across the team.
• Continuously improve how we work by developing smarter processes, workflows, and training systems.
• Set the standard for performance by driving productivity, quality, and accountability across the department.
• Ensure consistency and compliance by upholding internal standards and regulatory requirements.
• Keep leadership informed by communicating performance trends, insights, and operational updates.
• Champion innovation by identifying and implementing technology and process improvements.
• Drive results at every level by setting and achieving quarterly and annual performance goals.
• Any and all other duties needed to serve our clients & mission.

Qualifications

• B.A./B.S. degree and/or related certification or job experience is highly preferred.
• At least 5 years of previous experience working with Social Security Disability highly preferred.
• Strong operational leadership experience is required.
• Experience within disability or regulated environments is a plus.
• You'll thrive in this role if you: Lead with accountability and clarity; Use data to make smart decisions; Anticipate problems before they happen; Adapt quickly in a fast-moving environment; Hold high standards — for yourself and your team.

Benefits

• Health, Vision, & Dental Insurance
• 401K Matching Retirement Plan – We do up to 4% match!
• Long-term and Short-term Disability
• Company Paid Life Insurance
• Paid Time Off – 80 hours accrued in your first year!
• Paid Holidays – We understand the importance of being with loved ones during holidays.
• Health & Fitness Reimbursement – Yes, we pay you to promote a healthy lifestyle!
• Remote Work – Work from home!
• Equipment Supplied – No worries about getting a computer! We supply your work computer to you.
• Community Involvement – Want to get involved in the community but don't know how? We can help you with that!
• Positive Organizational Core Values – These values are Client-Centered Focus, Community, Continuous Improvement, Caring, and Collaboration. Our firm is dedicated to and use these values every single day.