Senior Manager, Benefits and People Operations (Remote)

About the role

The Senior Manager, Benefits and People Operations plays a critical role in managing the company's employee benefits programs, HR systems, and operational processes that support the employee experience. This role oversees the day-to-day administration of health and welfare programs, supports broader People Operations initiatives, and partners with brokers, vendors, and internal stakeholders to ensure efficient and compliant program administration.

Responsibilities

• Oversee the daily administration of the company's health and welfare programs, including medical, dental, vision, life insurance, short-term disability, long-term disability, flexible spending accounts (FSA), health savings accounts (HSA), and retirement programs.
• Serve as the primary operational owner of employee benefit programs and ensure efficient and compliant program administration.
• Partner with brokers, carriers, vendors, and internal stakeholders to maintain competitive and effective benefit offerings.
• Act as the primary escalation point for complex employee benefit questions and issue resolution.
• Ensure compliance with applicable federal, state, and local regulations, including ERISA, ACA, COBRA, HIPAA, and other benefits-related requirements.
• Monitor regulatory changes, assess organizational impact, recommend actions, and implement necessary updates.
• Manage monthly benefit billing, reconciliations, audits, and vendor reporting.
• Lead benefit plan renewals, annual open enrollment activities, employee communications, and implementation of new benefit programs.
• Configure and maintain benefit plans within the HRIS system.
• Partner with brokers and vendors to review utilization, claims, and program performance and provide recommendations for continuous improvement.
• Support budget planning by providing benefits data, analysis, and insights.
• Support the organizations compensation programs by conducting market pricing and benchmarks to ensure compensation remains competitive and aligned with business objectives.
• Administer People Operations programs, processes, and systems.
• Partner with Payroll and Finance to support employee lifecycle transactions and payroll-related processes.
• Develop and maintain standard operating procedures, documentation, and process improvements.
• Identify opportunities to streamline and automate People Operations processes to improve efficiency and employee experience.
• Provide guidance and support to People Operations team members on complex employee issues, policies, and procedures.
• Develop and maintain People Operations dashboards, reports, and workforce metrics.
• Track and analyze key people metrics, including headcount, turnover, retention, recruiting activity, benefits utilization, compensation, and employee demographics.
• Translate workforce data into meaningful insights and recommendations for People Team and business leaders.
• Aid in workforce planning, budgeting, and organizational reporting initiatives.
• Ensure accuracy and integrity of employee and organizational data.
• Manage relationships with benefit providers, brokers, retirement vendors, and People Operations partners.
• Coordinate vendor implementations, renewals, audits, and ongoing performance reviews.
• Support internal and external audit requests related to benefits, HRIS, and employee data.
• Maintain compliance documentation and ensure operational readiness for audits and regulatory reviews.
• Provide day-to-day leadership, coaching, and support to direct reports.
• Establish goals and priorities for the People Operations team.
• Foster a culture of accountability, service excellence, continuous improvement, and collaboration.
• Support professional development and growth opportunities for team members.

Qualifications

• 5–7 years of progressive Benefits and People Operations experience.
• 5+ years of experience overseeing employee benefit programs.
• Previous manager experience acting as both a player and coach.
• Experience managing health and retirement plans, and vendor relationships.
• Experience administering self-funded medical plans.
• Experience working with HRIS systems and employee data management.
• Strong analytical, reporting, and problem-solving skills.
• Experience managing complex employee issues with professionalism and discretion.
• Prior leadership or supervisory experience.

Preferred

• Experience with Rippling or other HRIS platforms.
• Experience supporting a multi-state workforce.
• Bachelor's degree in Human Resources, Business Administration, Finance, or a related field.
• CEBS, SHRM-CP, SHRM-SCP, PHR, or SPHR certification.
• Experience in a SaaS, technology, or high-growth organization.