Remote Senior Representative, Sales Center

About the role

CubeSmart is looking for a Senior Representative, Sale Center. The Senior Representative will be handling our customers and their Sales and Service needs 80% of their time. The Senior Representative will be extremely well versed in resolving customer concerns while upholding the highest level of customer service. This role will be remote. Shift Hours are 4 weekdays one weekend shift.

Responsibilities

• Communicate with customers via the telephone to furnish information requested by our customers.
• Make recommendations based on customer’s storage needs, determine location and availability of units, and complete rental reservation information.
• Answer questions and complaints concerning billing or services rendered, refer complaints to designated departments or stores for investigation.
• Provide outstanding customer service to customers and internal teammates.
• Meet operational performance standards, goals, and metrics.
• Provide Floor Support for the frontline Sales and Service Representatives.
• Handle social media related inquiries.
• Aid customers reaching out via the website feedback.
• Participate in triad coaching sessions to help develop other team members.
• Attend Quality Calibrations.
• Participate in new strategic initiatives and special projects.

Qualifications

• High school diploma or general education degree (GED).
• Minimum of 2 years prior GM experience at CubeSmart.
• Sales acumen and professional demeanor.
• Strong verbal and written communication skills.
• Strong multi‑tasking and problem solving skills.
• Ability to work well in a busy environment and meet deadlines.
• Ability to work independently with minimal supervision.
• Ability to follow a call flow and close the sale over the telephone.
• Ability to meet and exceed sales goals.
• Must be flexible with your schedule to meet the needs of the business.