Remote Reservations Customer Service Agent – Travel & Hospitality

About the role

This is a remote position. Remote Reservations Customer Service Agent – Travel & Hospitality Living for Tomorrow is currently accepting applications for a remote reservations and customer service opportunity supporting a major travel and hospitality program. This role is a strong fit for someone who enjoys helping customers plan memorable experiences, can manage detailed reservation information, and delivers patient, friendly service in a fast-paced remote environment.

Responsibilities

• Creating, confirming, and managing reservations
• Lodging and accommodation questions
• Dining-related requests
• Ticket and package questions
• Air and travel-related reservation support
• Availability and pricing inquiries
• Promotions and package information
• Dietary and special requests
• VIP arrangements
• Resolving guest concerns professionally
• Providing detailed information so customers can make informed travel decisions

Requirements

• Maintaining a 90% cumulative average on required knowledge checks and assessments
• Achieving at least 90% on required certification calls
• Completing all required coursework
• Participating in assigned role-play activities
• Completing the required Security Awareness course and achieving at least 85%
• Meeting required servicing and performance expectations
• A webcam is required during certification activities.
• Windows 11 computer with all updates completed
• Operating system set to English
• Hardwired USB VOIP headset (wireless headsets are not permitted)
• Smartphone or tablet capable of running a security-token application
• Webcam for certification
• Equipment capable of successfully completing required PC scans
• Commitment Adherence: 90% or higher
• Guest Satisfaction: 88% or higher in production
• Average Handle Time: 570 seconds or less in production
• Quality Assurance: 90% or higher
• Strong accuracy, professionalism, and customer-service standards
• Background check
• Photo ID verification
• Additional eligibility restrictions apply based on prior program history, current enrollments,