Remote On Call Scheduling Coordinator

About the role

No Worries Care is a locally owned home care agency with offices in Washington and Oregon, helping seniors and adults stay safe and independent at home. When our offices close at 4:00 PM Pacific, our phone line routes to you. You answer calls, solve what you can, and get everything else to the right person on our team. This is designed as a side role that fits alongside a day job or other commitments, as long as you can answer calls promptly during the shifts you cover.

Responsibilities

• Answer after-hours calls and messages from caregivers, clients, and families
• Handle caregiver call-offs and late or missed visits by working our call list, contacting up to five caregivers to fill a shift before escalating to a manager
• Make and update schedule changes in our scheduling software
• Triage client concerns, incidents, and new client inquiries, and route them to the right person on our team
• Follow clear escalation steps for urgent situations
• Log every call and leave a clear handoff note for the office team each morning

Requirements

• 1+ year of scheduling experience (home care scheduling experience a plus; home health, healthcare staffing, or dispatch also considered)
• Calm, friendly, and decisive on the phone, including late in the evening
• Comfortable with scheduling software; WellSky/ClearCare experience is a plus
• Own smartphone, computer, reliable internet, and a quiet place to take calls
• Able to answer calls promptly throughout the shifts you cover
• Clear written notes and strong follow-through
• Must pass a background check
• Remote within the United States only; must live in the U.S. and be legally authorized to work in the U.S.
• U.S. address and a W-9 required for tax reporting and the background check
• Any U.S. time zone works, as long as you can cover Pacific time evening and weekend hours

Benefits

• $60 monthly cell phone stipend

Pay

Weeknight shifts (Monday through Friday nights) run from 4:00 PM to 8:00 AM Pacific the next morning: $50 per weeknight. Weekend shifts cover all of Saturday and all of Sunday: $100 per weekend day. Independent contractor (1099), paid per shift.

Schedule

Pick the weeknights, weekends, or both that you want to cover. Example: all five weeknights plus both weekend days pays $450 per week.