Remote Office Supervisor

Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology. The Bluecar Call for Release Office Supervisor is responsible for leading a team of remote office staff in our Bluecar Fleet MD/HD to achieve customer service goals and ensure Copart processes are implemented and followed. The team that the remote OS oversees may have one or a variety of process areas they may be asked to support. Through a thorough understanding of Copart practices, the Office Supervisor will lead their team to facilitate a unique Copart experience for customers by implementing and maintaining Copart best practices that meet company policy, quality, and service expectations while working directly with any/all peer managers to successfully execute and propel the GCFR platform. Occasional travel as needed. Job Duties Hours will be 10a-7p CST, with required overtime as neededHire, train, develop, and motivate staff members.Drive customer service by auditing callsDrive productivity and quality by auditing files via the systemDrive "1st call resolution" by reporting and auditingManage day to day needs of all positions managed.Ensure teams' performance is within company standards.Provide direction to the team regarding all duties and goals.Employee scheduling and attendance management.Conduct employee performance reviews in a timely manner.Give continual coaching to employees to foster transparent communication.Ability to complete job tasks for position supervised.Lead team to meet or exceed business goals.Plan and lead virtual team meetings according to the company's standards.Handle employee/customer service issuesOther duties as assigned. Required Skills And Experience High School Degree (GED), some college preferredThree (3) years office management or equivalent experienceComputer Proficiency (MS Office Suite)Excellent communication skills -- verbal and writtenExcellent customer service skillsAbility to hire, train and develop employeesTyping at least 45 Words Per MinuteBasic 10 Key proficiencyAbility to multitask in a fast-paced environmentAbility to manage expenses with basic accounting and inventory management skillsAbility to work in a fast-paced environmentManaging multiple processes for employeesConflict management skillsValid Driver's licenseAbility to travel as neededAbility to respond to alarm calls as neededBilingual skill a plus Pay: $21.88 - $27.33 hourly Benefits Summary: Medical/Dental/Vision401k plus a company matchESPP - Employee Stock Purchase PlanEAP - Employee Assistance Program10 Vacation days per year7 Paid Company HolidaysLife and AD&D Insurance Along With Many Other Employee Benefits. At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully. E-Verify Program Participant: Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program: E-verify ParticipationRight to Work