Remote Licensed Property & Casualty Agent

About the role

You will be a trusted resource for our members, helping them navigate their insurance needs with confidence and clarity. This is a service-focused role, no sales, where you will respond to inbound inquiries and provide expert guidance on personal lines insurance products.

Responsibilities

• Engage with members via phone, email, and other channels to assist with quotes, new policies, billing inquiries, underwriting questions, and policy changes.
• Build rapport and trust by asking thoughtful questions, understanding member needs, and offering accurate solutions to minimize transfers and escalations.
• Process insurance transactions such as endorsements, cancellations, and coverage updates while ensuring compliance with industry regulations and internal policies.
• Collaborate with insurance carriers and internal teams to resolve issues and provide timely, accurate information.

Requirements

• High School diploma or GED required; some college degree preferred.
• At least 6 months of customer service experience required (healthcare, retail, hospitality, food and service industry); some contact center experience is a plus.
• Strong written and verbal communication skills with a professional and empathetic tone.
• Able to multitask across multiple applications while maintaining focus and accuracy.
• Must have an Active Property & Casualty or Personal Lines license.

Skills

• Typing speed of 20 WPM with 90% accuracy.
• Solid understanding of insurance compliance and regulatory standards.
• Strong research and internet skills; quick learner across various subjects and systems.
• Basic technical troubleshooting skills and comfort with digital tools.

Benefits

• We provide a comprehensive benefits package designed to support your health, financial well-being, and work-life balance.
• Medical, Dental & Vision Coverage with multiple plan options.
• Telemedicine & Mental Health Support for convenient care.
• Paid Time Off (PTO) that grows with your tenure.
• 401(k) with Company Match to help you plan for the future.
• Employee Assistance Program (EAP) with free counseling and wellness resources.
• Company-Paid Life & Disability Insurance for added peace of mind.
• Tuition-Free Business Degrees through Rochat School of Business for employees and eligible family members.
• Voluntary Benefits including accident, critical illness, hospital coverage, and more.
• Additional Perks like legal assistance, identity protection, and pet insurance.

Pay

Hourly pay rate - $22.50

Schedule

Remote work

Qualifications

Veterans and their family members are encouraged to apply.