Remote Inbound Healthcare Scheduler

About the role

This is a contract position based out of Tucson, AZ, fully remote. The Healthcare Scheduler works from home to schedule and register patient appointments, handle inquiries, and support patient access.

Responsibilities

• Schedule and register patient appointments and/or provide information for other requests (addresses/directions, phone numbers, hours of operations, other departments such as billing, etc.).
• Process all phone, fax, email, and other communication channel requests with an emphasis on efficiency and accuracy.
• Assist new members with introduction to and explanation of available services, processes, and availability of providers.
• Update patients on the status of their referrals or authorizations.
• Answer, screen, and process a high volume of incoming calls in a professional manner.
• Direct patient access to the practice by scheduling and canceling patient appointments for multiple providers.
• Utilize and adhere to a phone script, clinical decision trees, and scheduling criteria following department guidelines.
• Use independent knowledge within scope of knowledge and training to determine the type of appointment needed and urgency to schedule the patient to the appropriate provider or route the call to the appropriate resource.
• Communicate complex exam preparation instructions to patients and internal/external ordering physicians' offices, including pre‑procedure laboratory test requirements and other necessary preparations.
• Send out accurate and complete communication to physicians or other healthcare providers.

Requirements

• Minimum 1 year of recent call center experience.
• Healthcare scheduling experience is a plus.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital coverage
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for employee and dependents)
• Short‑ and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Pay

$20.00 per hour

Schedule

Must be able to work any 8‑hour shift between 8:00 AM and 6:00 PM EST.