Remote Inbound Healthcare Scheduler

About the role

Contract position based out of Columbus, OH. Fully remote Healthcare Scheduler position responsible for scheduling patient appointments, handling inquiries, and providing service support via phone, fax, email, and other channels.

Responsibilities

• Schedule and register patient appointments and/or provide information for other requests (e.g., addresses/directions, phone numbers, hours of operations, other departments such as billing).
• Process all phone, fax, email, and other communication channel requests with an emphasis on efficiency and accuracy.
• Assist new members with introduction to and explanation of available services, processes, and provider availability.
• Update patients on the status of their referrals or authorizations.
• Answer, screen, and process a high volume of incoming calls in a professional manner.
• Direct patient access by scheduling and canceling patient appointments for multiple providers.
• Utilize and adhere to phone scripts, clinical decision trees, and scheduling criteria per department guidelines.
• Use independent knowledge within scope of training to determine appointment type and urgency, scheduling patients to appropriate providers or routing calls to appropriate resources.
• Communicate complex exam preparation instructions to patients and internal/external ordering physicians' offices, including pre‑procedure laboratory requirements.
• Send accurate and complete communications to physicians or other healthcare providers.

Requirements

• Minimum 1 year of recent call center experience.
• Healthcare scheduling experience is a plus.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital coverage
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off