Remote Inbound Donor Support Representative

About the role

100% Remote | No Cold Calling | Flexible Servicing Opportunities. Already have customer-service experience? Put those skills to work from home supporting nonprofit organizations and the donors who choose to support them. Qualified independent contractors can select from available servicing intervals and provide professional assistance to donors calling established nonprofit fundraising campaigns. This opportunity is ideal for someone who communicates clearly, pays close attention to detail, follows procedures, and can remain professional while working independently. Strictly inbound — this is not a sales position. You are not responsible for finding donors, making outbound calls, cold‑calling, soliciting donations, searching for prospective donors, or selling products or services. Donors voluntarily call after responding to an established nonprofit campaign; once connected, you assist them by following the campaign script and accurately processing their pledge or contribution.

Responsibilities

• Receive inbound donor calls
• Provide courteous and professional caller support
• Follow approved scripts and campaign procedures
• Accurately record pledge and donation information
• Verify donor and transaction details
• Navigate multiple computer systems during calls
• Maintain confidentiality
• Follow compliance and quality requirements
• Meet established attendance and performance expectations

Requirements

Basic qualifications:

• High school diploma or GED
• Six months or more of remote customer‑service experience OR at least one year of onsite customer‑service experience
• Clear verbal communication
• Strong active‑listening skills
• Accurate data‑entry skills
• Basic computer proficiency
• Ability to work across multiple systems while communicating
• Dependable and professional work habits
• Quiet, dedicated workspace at home

Technical requirements:

• Windows 11 computer
• Minimum 8 GB RAM; 16 GB recommended
• USB noise‑canceling headset
• Wired high‑speed internet with direct Ethernet connection
• Quiet, distraction‑