Remote Helpdesk Support Technician (Active Directory)
The Reynolds and Reynolds Company · Jacksonville, FL · 5 days ago
RemoteRemoteInformation TechnologyFull-time
This is a remote position.
Schedule
- Monday–Friday, 8:00 AM–5:00 PM EST
- Monday–Friday, 9:00 AM–6:00 PM EST
- Monday–Friday, 2:00 PM–11:00 PM EST
Responsibilities
- Serve as the first line of contact for all customers, resolving a variety of client issues with rapid resolution.
- Strengthen client relationships by working one-on-one with customers via phone to guide them through troubleshooting technical issues.
- Thoroughly document problems, troubleshooting steps, and resolution via Proton's ticketing system.
- Troubleshoot and replace failed computing hardware on both desktop PCs and laptop computers (motherboards, NICs, video cards, laptop monitors, laptop keyboards, etc.).
- Work with troubleshooting switches, routers, and firewalls while maintaining a firm understanding of their roles.
Requirements
- At least 2–3 years in an IT Helpdesk/Desktop Support role.
- IT certifications or technical education.
- Knowledge and experience with Windows Active Directory domains.
- Experience with ticketing systems.
- Expertise with printer troubleshooting (network and local), scanner troubleshooting (network and local), and wireless troubleshooting.
- Familiarity with networking devices and troubleshooting switches, routers, and firewalls.
- Knowledge of Microsoft Servers lineup of products: Windows Server 2003, 2008, 2012 and Microsoft Exchange Server 2007, 2010, 2013.
Benefits
- Comprehensive benefits package including medical, dental, vision, and life insurance.
- Health Savings Account (HSA).
- 401(k) with up to 6% company matching.
- Paid holidays, vacation, and sick days.