IT Helpdesk Specialist - Remote

About the role

This position supports the App Support Team, handling tasks such as password resets and network troubleshooting. The ideal candidate must be available for 8-hour shifts between 5 AM to 5 PM PST (8 AM to 8 PM EST).

Responsibilities

• Supporting the App Support Team with tasks like password resets and network troubleshooting.
• Collaborating with both the customer and business partners during calls.
• Assisting with proprietary software for billers and family management.
• Utilizing ServiceNow for ticket management.

Qualifications

• Open to any 8-hour shift between 5 AM to 5 PM PST (8 AM to 8 PM EST)
• 1-2+ years of previous tier 1 level helpdesk experience
• A+ or Google IT Certificate preferred
• ServiceNow & Active Directory experience preferred
• Previous remote experience preferred
• Experience working in a collaborative environment with diverse groups
• High school diploma or equivalent required

Requirements

• Eligibility requirements apply to some benefits and may depend on job classification and length of employment.
• Benefits are subject to change and may be subject to specific elections, plans, or programs.
• If eligible, benefits may include medical, dental, vision, critical illness, accident, hospital coverage, 401(k), retirement plan, life insurance, AD&D, short and long-term disability, health spending account (HSA), transportation benefits, employee assistance program, time off/leave (PTO, vacation or sick leave).

Pay and Benefits

The pay range for this position is $20.00 - $20.00/hr. Benefits are subject to change and may be subject to specific elections, plans, or programs.

About TEKsystems

We are a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution, and operations unlocks business value through a range of solutions. We are a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe, and Asia, who partner with us for our scale, full-stack capabilities, and speed. We are strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We are building tomorrow by delivering business outcomes and making positive impacts in our global communities. We are an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.