Remote Helpdesk Support Technician (Active Directory)
Pittsburgh Winsupply - Fire Sprinklers & Fabrication · Raleigh, NC · 2 days ago
Information TechnologyFull-time
Responsibilities
- Thoroughly document problems, troubleshooting steps, and resolution via Proton's ticketing system
- Troubleshoot and replace failed computing hardware on both desktop PC's and laptop computers (motherboards, NIC's, video cards, laptop monitors, laptop keyboards, etc.)
- Work with troubleshooting switches, routers, and firewalls while maintaining a firm understanding of their roles
Requirements
- At least 2-3 years in an IT Helpdesk/Desktop Support role required
- IT certifications or technical education required
- Knowledge and experience with Windows Active Directory domains required
- Seasoned with ticketing systems
- Expertise with printer troubleshooting (network and local), scanner troubleshooting (network and local), and wireless troubleshooting
- Familiarity with networking devices and troubleshooting switches, routers and firewalls
- Knowledge of Microsoft Servers lineup of products Windows Server 2003, 2008, 2012 and Microsoft Exchange Server 2007, 2010, 2013
Benefits
- Medical, dental, vision, life insurance, and a health savings account
- 401(k) with up to 6% matching
- Paid holidays, vacation and sick days