Remote Helpdesk Support Technician (Active Directory)

This is a remote position.

Schedule

• Monday–Friday, 8:00 AM–5:00 PM EST
• Monday–Friday, 9:00 AM–6:00 PM EST
• Monday–Friday, 2:00 PM–11:00 PM EST

About the Role

As the first line of contact for all customers, you will solve a variety of client issues with rapid resolution. You will focus on strengthening client relationships by working one-on-one with customers via phone, guiding them through troubleshooting their technical issues.

Responsibilities

• Thoroughly document problems, troubleshooting steps, and resolution via Proton’s ticketing system
• Troubleshoot and replace failed computing hardware on both desktop PCs and laptop computers (motherboards, NICs, video cards, laptop monitors, laptop keyboards, etc.)
• Work with troubleshooting switches, routers, and firewalls while maintaining a firm understanding of their roles

Requirements

• At least 2–3 years in an IT Helpdesk/Desktop Support role
• IT certifications or technical education
• Knowledge and experience with Windows Active Directory domains
• Seasoned with ticketing systems
• Expertise with printer troubleshooting (network and local), scanner troubleshooting (network and local), and wireless troubleshooting
• Familiarity with networking devices and troubleshooting switches, routers, and firewalls
• Knowledge of Microsoft Servers lineup of products: Windows Server 2003, 2008, 2012 and Microsoft Exchange Server 2007, 2010, 2013

Benefits

• Comprehensive benefits package including medical, dental, vision, life insurance, and a health savings account
• 401(k) with up to 6% matching
• Paid holidays, vacation, and sick days

Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment.