Remote Experience Specialist - Limited Part Time
TRUE Community Credit Union is looking for a Limited Part-Time Remote Experience Specialist to join our team. If you enjoy helping people, solving problems, and creating meaningful experiences through technology, we'd love to meet you.
About the role
As a Remote Experience Specialist, you'll serve as the first point of contact for members across multiple remote channels. You'll assist with transactions, answer questions, provide financial guidance, and help members confidently navigate digital banking tools. Every interaction is an opportunity to build trust, strengthen relationships, and make a positive impact.
Responsibilities
- Deliver exceptional service through phone, chat, email, and Interactive Teller Machines (ITMs)
- Assist members with deposits, withdrawals, transfers, loan payments, and account inquiries
- Resolve member concerns with professionalism, empathy, and urgency
- Educate members on digital banking services and self-service tools
- Promote confidence and adoption of new technology solutions
- Identify opportunities to improve members' financial well-being through products and services that meet their needs
- Build strong relationships while navigating multiple systems and processes
- Collaborate with team members and participate in ongoing training and development
Requirements
- High school diploma or GED required
- 1-2 years of customer service experience required
- Strong communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Comfort using technology and navigating multiple systems simultaneously
- Basic personal finance knowledge
Preferred Qualifications
- Previous financial institution experience
- Bilingual in Spanish, Arabic, or another language
Skills
Strong communication, problem-solving, and ability to multitask in a technology-driven environment.
Benefits
- Medical benefits, dental, and vision coverage
- Employee Assistance Program (EAP)
- Paid Time Off (PTO)
- Paid holidays, birthday time off, inclusion time, and volunteer time
- 401(k) and employer-funded pension plan
- Annual bonus reward program
- TRUE Cares Paid Family Leave
- Gym membership reimbursement
- Tuition reimbursement
Pay
$19.35 - $22.76 per hour based on experience beyond the requirements of the role and geographic location
Schedule
- Up to 26-29 hours per week, including Monday through Friday shifts beginning as early as 8:00 a.m. and ending around 5:15 p.m.
- 2 to 3 Saturdays per month from 8:45 a.m. to 1:15 p.m.
Why TRUE?
At TRUE Community Credit Union, we do more than provide financial services. We help people build brighter futures and strengthen our communities. Our culture is built on collaboration, inclusion, growth, and genuine care for one another. If you're looking for a rewarding opportunity with a purpose-driven organization, there's a place here for the TRUE you.