Remote Experience Specialist - Part Time

About the role

Join us in building a workplace that inspires purpose, growth, and joy. At TRUE Community Credit Union, we believe every interaction is an opportunity to create a positive impact. As a Remote Experience Specialist, you'll be the first point of contact for our members, delivering exceptional service through multiple remote channels.

Responsibilities

• Provide real-time assistance via phone, chat, email, and interactive teller machines (ITMs), ensuring members feel heard, valued, and supported.
• Deliver exceptional service with empathy, professionalism, and patience while maintaining accuracy and urgency.
• Solve and educate by listening actively to understand member needs, resolving inquiries on the first contact whenever possible, and educating members on digital services and financial solutions.
• Process deposits, withdrawals, transfers, and loan payments through ITMs, ensuring accuracy and security.
• Champion digital adoption by helping members navigate new technologies confidently, addressing concerns, and promoting benefits.
• Deepen relationships by identifying opportunities to improve members' financial well-being through tailored product recommendations.
• Collaborate and grow by working closely with team members and other departments, sharing feedback, and engaging in ongoing training and development.

Requirements

• High school diploma or GED.
• 1–2 years of customer service experience.
• Strong communication and problem-solving abilities.
• Comfort with technology and ability to navigate multiple systems simultaneously.
• Basic personal finance knowledge.

Qualifications

• High school diploma or GED.
• 1–2 years of customer service experience.
• Strong communication and problem-solving abilities.
• Comfort with technology and ability to navigate multiple systems simultaneously.
• Basic personal finance knowledge.

Skills

• Customer service skills.
• Technical proficiency.
• Financial literacy.

Benefits

• Benchmark-setting medical benefits;
• Dental and vision benefits;
• 401(k) AND employer-funded defined contribution pension plan;
• Generous time off, paid holidays, and paid time for your birthday;
• Inclusion time to celebrate cultural and religious holidays that matter most to you;
• Volunteer time to stay rooted in the work outside of work that refills your well;
• TRUE Cares Paid Family Leave which provides qualifying employees with up to 200 hours of paid time for birth, bonding, adoption, foster care placement, and end-of-life care for qualifying family members;
• Annual bonus reward program;
• Tuition reimbursement;
• Gym membership reimbursement;
• Ongoing professional development investments;
• Additional pay premium offered for bilingual candidates fluent in Spanish or Arabic.

Pay

• Expected Starting Salary Range: $19.35 - $22.76 per hour based on experience beyond what is required of the role and geographic location.

Schedule

• This position will be scheduled every Monday and Friday from 8:30 am - 5:30 pm and every Saturday from 9:00 am - 1:00 pm.

Equal Opportunity Employer

We celebrate diversity and are committed to creating an inclusive environment for all employees.