Remote Energy Efficiency Support Specialist

About the role

Assist utility customers via inbound calls, supporting energy-saving initiatives and program enrollment. Provide customer service, technical support, visit scheduling, and program education across multiple platforms. Handle diverse customer inquiries, utilizing support scripts, talking points, and online interactions (chat/email). Support performance metrics and adapt to different customer needs and programs.

Requirements

• High School Diploma or GED required
• 6+ months of customer-facing experience, preferably in call centers
• Strong typing skills (35+ WPM)
• Ability to navigate multiple platforms
• Excellent communication, problem-solving, and customer service orientation
• Comfortable working remotely with a dedicated home office and reliable internet
• Available for scheduled shifts

Benefits

• Compensation: $17/hour plus $65/month internet stipend
• Equipment and software provided

Additional details

Focus on energy efficiency and climate impact in customer interactions. Emphasis on trust, transparency, and equal opportunity in a supportive work environment.