Remote Energy Efficiency Customer Support Specialist

About the role

This position is remote and can be located anywhere where posted. We are looking for a talented individual to join our team as an Energy Efficiency Customer Support Specialist!

Responsibilities

• Support multiple programs using multiple platforms, providing a range of services including customer service, visit scheduling, customer enrollment, program offering education, tech support, online support, and/or status updates.
• Each call can be a different utility customer and require a different type of service.
• Wide range of support scripts – verbatim, talking points, or simple usage guides.
• Some programs utilize chat/email interactions with customers.
• Personal performance data and progress accessible in real time.

Requirements

• High School Diploma or GED (required)
• No attendance or punctuality concerns
• Ability to thrive in an intensive environment, balancing customer support while navigating multiple platforms simultaneously
• Minimum of 6 months of previous experience within a customer-facing environment required; Call Center experience in an inbound/outbound sales environment preferred
• Sales-oriented with a focus on customer service satisfaction

Qualifications

• Experience handling inbound or outbound voice calls
• Expertly navigating a script
• Supporting customers and tech inquires
• Comfort with a committed schedule with set lunches and breaks
• Appreciation for goals and performance metrics

Skills

• Strong communication skills
• Customer service orientation
• Ability to multitask and handle multiple platforms
• Ability to work independently and under pressure

Benefits

• Medical, Dental, and Vision Insurance
• Company-paid health care concierge service
• 401(k) with company match
• Paid vacation, sick, personal and parental leave time
• Paid Volunteer Time
• Employee Recognition Program
• Employee Assistance Program
• Access to on-demand training courses to advance further in your career

Pay

$17 / hour + $65 / month internet stipend

Schedule

Compensation Range: Currency Type - Hourly

Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant’s skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example.

DOT Requirements: If applicable, meet all DOT qualification requirements and comply with all applicable federal, state, and local transportation regulations.