Remote Customer Support Specialist

About Us

We're a credible, funded, remote-first startup backed by a growing team. We're pre-launch and moving fast.

About the role

We're onboarding our first wave of users — busy professionals and business owners who value their time. They don't need a script. They need someone fast, organized, and actually helpful when they have a question, hit a wall, or want to do more. This is customer support with a relationship bar: answer people, unblock them, make sure nobody sits in an inbox. Warmth and follow-through beat canned macros. You'll be the human touchpoint for people who are used to working through relationships.

Compensation

Up to $75,000 max total annual compensation in Tier 1 cities; cash and equity components to be negotiated. Given the flexible commitment model, comp will be structured accordingly — fractional or hourly arrangements welcome.

What You'll Do in Your First 7 Days

• Review who our early members are and what they care about
• Go through the platform yourself and navigate it confidently
• Respond to your first batch of user questions
• Attend your first team meeting and understand how user feedback flows to product
• The team knows who you are, why you're here, and how you'll work together

Responsibilities

• Be the first point of contact — reply to questions, troubleshoot, and make sure people feel heard
• Onboard new members — get them through first steps so they see value quickly
• Keep the inbox honest — nothing sits; you close the loop
• Relay user feedback — you're the voice of the user internally
• Build relationships — our users value a person over an automated reply

Requirements

• 1–3 years in customer support, customer success, client services, or any role where you helped people at volume
• Genuinely enjoy talking to people and solving their problems
• Strong written communication — you can write a clear, warm reply without a template
• Organized and responsive — you don't let messages sit unanswered
• Comfortable working across time zones in a remote-first environment

Nice-to-have

• Familiarity with help desk or CRM tools (Zendesk, HubSpot, Intercom, or similar)
• Background in hospitality, recruiting, or any high-volume people role
• Startup experience or comfort with ambiguity

What You're NOT

• Not a customer-success "book of accounts" seat — this is front-line help and onboarding, not farming existing revenue
• Not a salesperson — you're not closing deals; you're making sure users get unstuck
• Not a product manager — you'll relay feedback, but you're not making roadmap calls