Customer Support Specialist (REMOTE)

Overview Job Description Join a Leader in Home Healthcare At Rotech Healthcare Inc., we’re more than a medical equipment provider—we’re a trusted partner in patient care. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home. With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives. Explore more about our mission and services at Rotech.com. Responsibilities Job Summary We are seeking a dedicated Customer Support Specialist (REMOTE) to join our Rotech team. In this position you will provide support to the customers of the Support Center (patients, referral sources and employees) by performing tasks related to patient care and third party reimbursement. Primarily responsible for obtaining billing documentation to maintain patient care for our existing customer base. Pay starting at $15 with potential to earn more depending on related experience This is a primarily remote role; however, candidates must be within commuting distance of any Rotech location for occasional onsite training and equipment needs. Essential Job Duties And Responsibilities (Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.) Brings ideas for process or efficiency improvements to Team LeadBuilds relationships with locations, field management, patients and referral sourcesCommunicates with patients/clients and referral sources both verbally and in writing to ensure patient/client questions and concerns are processed in a timely mannerConducts insurance verification and eligibility for services/productsDaily outbound calling to our customers (patients, referral sources and locations)Develops and maintains a working knowledge of current Medicare, Medicaid, insurance regulations, and FDA/DOT and JCAHO guidelinesDevelops and maintains working knowledge of current products and services offered by the company and all applicable governmental regulationsEnhances organization reputation by accepting ownership of duties and promoting a caring and supportive environment consistent with our missionMaintains accuracy and quality control throughout patient contact and data input, including patient notesMay collect co-pays and deductible amountsObtains authorization, orders and qualification documentationPractices safe work habits, ensuring a safe work environmentProvides education to referral sources, patients and employees on qualifications for service and 3rd party billingProvides product/service information by answering questions, offering assistanceProvides thorough review and Quality Assurance for medical necessity and documentation requirements of payors and regulatory bodiesResolves issues or forwards to appropriate personnel in a timely manner to ensure patient, referral, and employee satisfactionWorks extensively with eIntake proprietary system as well as HRCMPerforms other duties as assigned Travel As needed to Rotech location Qualifications Employment is contingent on Background check (company-wide). Results will not be used automatically to disqualify individuals. Instead, the Company will conduct an individualized assessment that considers the duties of the position, the nature and timing of the offense, and any evidence of rehabilitation, in accordance with applicable laws.Drug screen (when applicable for the position)Compliance with healthcare facility credentialing process (when applicable for the position)Valid driver’s license in state of residence with a clean driving record (when applicable for the position) Required Education And/or Experience High school diploma or GED equivalent, required Preferred Education And/or Experience Experience with medical equipment, preferredExperience with medical billing practices and of billing reimbursement, preferredExperience in healthcare administration, patient intake, or insurance verification, preferredOne year of related work experience, preferredMedical terminology, preferred Skills And Competencies Accurately perform simple mathematical calculationsEffectively communicate in English; both oral and writtenInterpret a variety of communications (verbal, non-verbal, written, listening and visual)Maintain confidentiality, discretion and caution when handling sensitive informationMulti-task along with attention to detailSelf-motivation, organized, time-management and deductive problem solving skillsWork independently and as part of a team Machines, Equipment And Technical Abilities Email transmission and communicationInternet navigation and researchMicrosoft applications; Outlook, Word and ExcelOffice equipment; fax machine, copier, printer, phone and computer and/or tablet Physical Demands Lift and carry office equipment at timesRequires sitting, walking, standing, talking and listeningRequires close vision to small print on computer and/or tablet and paperwork