Remote HVAC Support Specialist

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Actively promotes Kele’s products and services utilizing ASLAN principles and communicating Kele’s value propositions to customers.
• Provides exceptional personal customer service to all internal and external customers by supporting Kele’s 5 Keys to Customer Service.
• Logs all internal and external correspondence in Salesforce.
• Solves customer complaints by investigating problems, developing solutions, preparing reports and making recommendations to management.
• Affords technical expertise in support of sales interactions and assists with the processing of orders, while identifying opportunities to increase sales during these interactions.
• Updates appropriate repository with query solutions, identified product shortcomings/ solutions and technical solutions developed for customers.
• Attends, develops, constructs, and records training sessions and maintains technical proficiency on all issues that are applicable to our customers and industry.
• Provides a regular cadence of technical training to the sales team.
• Assists Product Managers with product testing and evaluation, preparation, review, and maintenance of technical literature as well as other related items;
• Keeps Product Managers informed on product issues, opportunities for new products, and product trends.
• Provides technical support for restricted product lines including JCI FX, Honeywell Niagara, Tridium, and Prolon.

Benefits

• Medical, vision, and dental insurance
• HSA/FSA (medical and dependent care)
• 401(k) with employer match up to 4% with immediate vesting
• Employer-paid short- and long-term disability coverage
• Employer-paid basic life and AD&D insurance; supplemental life for employees and dependents available
• Paid time off and paid holidays
• Tuition reimbursement