Remote Energy Efficiency Customer Support Specialist
About the role
This position is remote and can be located anywhere where posted. We are looking for a talented individual to join our team as an Energy Efficiency Customer Support Specialist!
Responsibilities
- Support multiple programs using multiple platforms, providing a range of services including customer service, visit scheduling, customer enrollment, program offering education, tech support, online support, and/or status updates.
- Each call can be a different utility customer and require a different type of service.
- Wide range of support scripts – verbatim, talking points, or simple usage guides.
- Some programs utilize chat/email interactions with customers.
- Personal performance data and progress accessible in real time.
Requirements
- High School Diploma or GED (required)
- No attendance or punctuality concerns
- Ability to thrive in an intensive environment, balancing customer support while navigating multiple platforms simultaneously
- Minimum of 6 months of previous experience within a customer-facing environment required; Call Center experience in an inbound/outbound sales environment preferred
- Sales-oriented with a focus on customer service satisfaction
Qualifications
- Experience handling inbound or outbound voice calls
- Expertly navigating a script
- Supporting customers and tech inquires
- Comfort with a committed schedule with set lunches and breaks
- Appreciation for goals and performance metrics
Skills
- Strong communication skills
- Ability to multitask and prioritize tasks effectively
- Knowledge of energy efficiency programs and utilities
Benefits
- Medical, Dental, and Vision Insurance
- Company-paid health care concierge service
- 401(k) with company match
- Paid vacation, sick, personal and parental leave time
- Paid Volunteer Time
- Employee Recognition Program
- Employee Assistance Program
- Access to on-demand training courses to advance further in your career
Pay
$17 / hour + $65 / month internet stipend
Schedule
Remote work with dedicated home office space, free of personal disruptions, two power connections, and internet speed meeting our minimum standards.
Job Description
This position is remote and can be located anywhere where posted. We are looking for a talented individual to join our team as an Energy Efficiency Customer Support Specialist!
Remote Work Requirements
- We provide a laptop, software, and all necessary equipment
- Home Internet requirements: Internet speed that meets our minimum standard: 10 Mbps upload / 20 Mbps download / 99% latency
- Google: 'free speed test' if you are unsure
- Ability to hardwire internet, plug directly into router
- Environment: Dedicated home office space, free of personal disruptions
DOT Requirements
If applicable, meet all DOT qualification requirements and comply with all applicable federal, state, and local transportation regulations.
Compensation Range
Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant’s skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example.
EEO Statement
CLEAResult is an Equal Opportunity Employer. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant’s race, color, religion, national origin, marital status, age, sex, gender identity, sexual orientation, status as a qualified individual with a disability or protected veteran, or any other protected status.