(Remote) Director of Product

This is a remote role open to candidates anywhere in Canada and the US. Travel is required as needed, approximately 20%. Candidates must hold a current, valid passport and be legally eligible to travel internationally, including entry into Canada, the United States, and the Caribbean. Expect travel to Ottawa roughly once a month, plus periodic travel to customer sites and industry conferences. Preference will be given to candidates who can work in the EST timezone.

About the role

You will report to the VP of R&D and lead a team of five spanning Product Managers, Product Owners, and Subject Matter Experts across our full product portfolio (CIS7, Customer portal, Mobile workforce management system, and adjacent products). We have strong people and a demanding portfolio, but not yet a mature Product operating system. Intake, discovery, prioritization, roadmap communication, and outcome measurement happen, but inconsistently. We need a leader who can install that system while raising the bar on the product judgment behind every decision it produces. You will be measured on two things: the quality of product decisions coming out of the organization, and the predictability with which we deliver on them.

Responsibilities

• Lead customer discovery, validate problems before engineering commitment, define success metrics up front, and measure realized value after release.
• Set the standard for what a well-reasoned product decision looks like at NorthStar.
• Design and implement the intake, discovery, prioritization, roadmap, and governance processes the team runs on.
• Make processes repeatable enough for consistent good decisions, yet lightweight enough to avoid slowing down the team.
• Coach five product professionals into strategic product leaders, establishing clear roles and accountability.
• Build a culture of ownership, curiosity, and customer focus.
• Partner with Engineering, Professional Services, Sales, Support, and executive leadership to improve forecast accuracy and communicate roadmap decisions clearly.
• Make Product a source of clarity rather than friction.

Requirements

• 10+ years in Product Management, including 5+ leading Product teams.
• A track record of shipping products customers actually value, not just running the process around them.
• Experience building or maturing a Product operating model in a scaling organization.
• Strong product instincts: ability to distinguish a good bet from a bad one and explain why.
• Executive communication and the ability to influence without authority.
• Bachelor's degree in a related discipline, or equivalent experience.
• Demonstrated curiosity and willingness to actively adopt and leverage AI tools to improve workflows, solve problems, and increase efficiency.
• Comfort using AI-enabled technologies (e.g., copilots, chat-based AI assistants, automation tools) while maintaining appropriate judgment, security, and compliance standards.

Preferred Qualifications

• Enterprise B2B SaaS experience.
• Experience introducing modern product practices into an established organization.
• Fluency with AI-enabled product development.
• Direct experience in the utilities industry, including familiarity with utility operations, regulatory context, and vendors/customers in this space.

Benefits

• 3 weeks’ vacation and 5 personal days.
• Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment.
• Employee stock ownership and RRSP/401k matching programs.
• Lifestyle rewards.
• Remote work options.

Pay

Salary range: $110,000 - $150,000.

About NorthStar

NorthStar Utilities Solutions is a unique company that has served the utility community in North America and the Caribbean for more than 50 years. Our team members have enabled continuous growth and innovation, delivering impressive customer service and standing apart as an industry leader. We are looking for people who are avid problem solvers, crave challenges, embrace technology, and grasp complex ideas.

About Harris

Harris is a leading provider of mission-critical software to the public sector in North America. As a wholly owned subsidiary of Constellation Software Inc. (“CSI”, symbol CSU on the TSX), Harris has become the cornerstone for CSI’s investment in utility, local government, school districts, public safety, and healthcare software verticals. Our success stems from investments in proprietary software, market expertise, and strategic acquisitions that complement our offerings.