Remote Dealer Services Specialist II - New York / Yonkers / White Plains / Manhattan

Credentials

• Minimum High School Diploma/GED and 3 years' experience in a related field.
• Preferred Bachelor's degree in a related discipline.
• 5 years' experience in a related field.

Responsibilities

• Cultivate and nurture strong relationships with clients through proactive engagement, personalized communication, and tailored solutions to meet their needs.
• Utilize industry insights and product knowledge to provide valuable guidance and recommendations, demonstrating a commitment to client satisfaction and long-term partnership.
• Partner closely with various business units, including sales, mobile inspections, dealer services, and trade desk teams, to ensure a unified approach in serving clients, enhancing their experience through seamless coordination and alignment of strategies.
• Acts as a liaison between clients and internal business units, demonstrating responsiveness, follow-through, autonomous problem solving and ownership in resolving issues from start to finish.
• Effectively coordinates efforts to address client needs and exceed expectations, showcasing versatility and adaptability in handling diverse tasks to ensure client satisfaction.
• Utilizing a consultative approach, foster constructive dialogue with dealers on their sales performance, leveraging industry and sales trends as well as vehicle valuation data and market insights to provide strategic recommendations aimed at enhancing efficiency and effectiveness in their sales tactics.
• Empower clients through personalized coaching sessions to adeptly utilize our suite of tools, ensuring optimal effectiveness and satisfaction in their experience. Additionally, educate clients on marketplace policies to ensure compliance and maximize their success across the platform.
• Demonstrates effective prioritization skills, professionalism in client relationships, and assists with customer care issues promptly and professionally.

Qualifications

• Strong verbal and written skills.
• Strong organizational skills.
• Strong analytical skills and attention to detail.
• Ability to build strong business relationships.
• Problem solving and de-escalation skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.

Pay

USD 26.44 - 39.71 per hour.

The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities.

Benefits

• Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.
• Additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.