Customer/Dealer Services Specialist

Since 1946 Saladmaster has been changing lives one healthy meal at a time. With over 400 authorized dealers in over 40 countries, using the “Science of Saladmaster” we are helping to change people’s lives with our products and business opportunity. We believe the kitchen (and the family table) make up the hub of the home, and that is where everyone belongs.

We are all working together to:

• Grow our dealer network for people that are passionate about changing lives and making a difference in society
• Support entrepreneurial minded businesspeople who are driven to grow and succeed with a proven business model called the Success Program
• Build teams through coaching and mentoring them to grow
• Use the Science of Saladmaster to connect with people passionate about healthy home cooking
• Better understand and serve the home cooking needs of communities in which we live and work

You will love it here if you believe in the following values: Family, Excellence, Integrity, Passion, Empowerment.

About the role

As a Customer/Dealer Support Specialist, you will be the front line in providing a positive experience for our customers and dealers.

Responsibilities

• Respond to customer and dealer inquiries, providing solutions for service issues, product information, and orders.
• Capture and enter warranty data, including customer orders for products, replacement parts, and accessories.
• Process returns, authorize refunds, and manage returned merchandise as necessary.
• Resolve shipping and order status issues, including following up on outstanding invoices (e.g., freight and shipping charges).
• Perform outbound calls to customers regarding ship dates, refunds, payments, and product delivery or service.
• Enter orders from customers and sales staff as required for backup.
• Manage escalation situations and perform user testing as needed.
• Handle additional duties, special projects, and processing returns and warranty claims.

Requirements

• High school graduate.
• 2-5 years of customer service experience.
• Experience servicing B2B dealers preferred.
• Warranty experience preferred.
• Detail-oriented with strong organizational skills.
• Solid working knowledge of Microsoft Office (Word, Excel, Outlook).
• Comfortable using computers and learning new software quickly.
• Experience with Zendesk, Zoom, and Teams is a plus but not required.
• Tech-savvy, adaptable, and able to pick up new tools with minimal guidance.