Remote Customer Service Specialist

About the role

24 Seven Marketing, LLC is a Veteran-Owned full-service marketing agency helping startups and small to mid-sized businesses grow. We specialize in website design, SEO, social media management, PPC advertising, reputation management, business credit building, and outsourced U.S.-based call center solutions to boost visibility and revenue.

Responsibilities

• Provide inbound customer service support for client-specific inquiries.
• Assist with account issues, fraud resolution, and general support.
• Deliver accurate, confidential service and meet performance benchmarks.
• Attend certification training and maintain service quality standards.

Requirements

• Must have a computer with the following:
  • Windows 10 or 11 PC with Intel i5+ or AMD Ryzen 3+
  • 8 GB RAM
  • Hardwired Ethernet connection (no Wi-Fi)
  • USB headset with phone-quality audio
  • Hardwired keyboard and mouse
  • Smartphone for security verification
  • Hardwired telephone may be required for some programs
• Pass a background check (fee reimbursed in first paycheck)
• Complete certification course (start dates: September 9, 2025; September 30, 2025; October 6, 2025; October 14, 2025)

Interview Questions

• How do you handle difficult customers?
• What does great customer service mean to you?
• Are you comfortable working flexible shifts?
• Can you pass a background check and drug screening?

Pay

Starting pay: $10.00 to $18.00 per hour

• Weekly performance bonuses
• Monthly performance bonuses

Benefits

• Flexible schedule
• Rapid advancement opportunities
• Professional development assistance