Remote Customer Service Specialist | 5:00 PM - 1:30 AM ET

About the role

The primary product line is Kwikset, focusing on specialty locks like those that allow unlocking via phone or pin pad. This role handles escalated calls related to lock issues, installation, and product information.

Responsibilities

• Handle high volume technical support calls and emails regarding product problems, installation, and general information.
• Offer knowledge to consumers and direct them to the appropriate resources.
• Complete information on a computer screen with all pertinent data during phone interactions.
• Respond to consumer repair requests and evaluate product problems, determining if scrapping or repair is needed.
• Assist consumers with product installation techniques, features, and models as requested.

Requirements

• At least one (1) year experience in a product-based customer support function and/or call center environment preferred but not required.
• Previous experience in the hardware and home improvement industry preferred.
• Technical mindset and willingness to learn, as much of the position is self-taught.
• Type 35+ WPM.
• High School diploma or equivalent.
• Good verbal and written communication skills, bilingual in Spanish or French a plus.
• Problem-solver; able to handle difficult customer situations internally and externally.
• Basic mechanical aptitude.

Qualifications

• Customer service, support, troubleshooting, call center, and product support skills.

Skills

• Customer service, Support, Customer support, Troubleshooting, Call center, product support.

Benefits

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Pay and Benefits

The pay range for this position is $15.00 - $15.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Job Type & Location

This is a Contract to Hire position based out of Mooresville, NC. The position is fully remote.

Application Deadline

The position is anticipated to close on Jul 31, 2026.

About TEKsystems

We are a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution, and operations unlocks business value through a range of solutions. We are a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe, and Asia, who partner with us for our scale, full-stack capabilities, and speed. We are strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We are building tomorrow by delivering business outcomes and making positive impacts in our global communities. We are an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.