Remote Customer Engagement Specialist

Job Responsibilities

• Serve as the main liaison between customers and internal teams, addressing inquiries and resolving issues in a timely manner.
• Develop and maintain strong relationships with key customers to understand their needs and expectations.
• Collaborate with cross-functional teams, including sales, engineering, and production, to ensure customer requirements are met.
• Create and deliver presentations to customers, showcasing our products and services.
• Monitor customer engagement metrics and provide insights to enhance our customer experience strategies.
• Participate in customer meetings and industry events to represent Skywater Technology and strengthen our market presence.
• Aid in the development of customer engagement initiatives and campaigns to drive customer retention and growth.

Required Qualifications

• Bachelor’s degree in Business, Communications, Marketing, or a related field.
• 2+ years of experience in customer engagement, customer service, or account management, preferably in the technology or manufacturing sector.
• Strong verbal and written communication skills, with the ability to convey complex information clearly and effectively.
• Proven problem-solving skills and a proactive approach to addressing customer needs.
• Ability to work collaboratively in a fast-paced, team-oriented environment.
• Experience with CRM software and customer engagement tools.
• Strong analytical skills to interpret customer data and derive actionable insights.
• A passion for technology and a desire to stay informed about industry trends.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) plan with company match and financial planning resources.
• Generous paid time off and holiday leave.
• Professional development opportunities, including training programs and workshops.
• A supportive and inclusive company culture that values diversity and encourages innovation.