Remote Controls Support Specialist

What's In It For You

As a world leader in creating comfortable, sustainable, and efficient environments, it's our responsibility to put the planet first. For us at Trane Technologies, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.

What You Will Do

• Provide on-demand and scheduled remote technical support services for Key Accounts customers in a technical service environment.
• Perform remote Building Automation System (BAS) diagnostics, troubleshooting, programming, maintenance, and equipment startup support.
• Remotely inspect and evaluate BAS, HVAC, and chiller systems, delivering detailed reports on system operation and issue identification.
• Communicate via telephone, instant messaging, and email with onsite Trane and third-party BAS and mechanical technicians, customers, customer representatives, and Trane internal teams.
• Participate in technical and strategic account reviews with internal stakeholders.
• Identify parts needed for repairs and coordinate with relevant teams for procurement.

What You Will Bring

• Solid understanding and hands-on service or installation experience with Trane HVAC systems and advanced Trane BAS controls.
• Proficiency in performing remote BAS diagnostics, troubleshooting, programming, and maintenance.
• Expertise in TGE, TGP, and TGP2 abilities and application guides.
• Advanced systems knowledge and proficiency in using digital tools.
• Knowledge of networking, communication protocols, security, and basics of Ensemble, SQL Database, diagnostics, and troubleshooting.
• Self-driven with the ability to effectively prioritize work in a queue.
• Strong verbal and written communication skills, with the ability to clearly and effectively communicate with individuals across various controls and mechanical skill levels, from laypersons to highly skilled technicians.
• Excellent process adherence and documentation skills for completing job paperwork, including time, progress, and cost data.
• Able to effectively function in a remote team environment, provide coaching and support for others as necessary, provide and accept constructive feedback, and a willingness to help others and grow by taking on new challenges.
• A growth mindset to stay current on new products and identify and recommend system enhancements.
• Able to effectively function in a remote team environment, provide coaching and support for others as necessary, provide and accept constructive feedback, and a willingness to help others and grow by taking on new challenges.
• Able to effectively function in a remote team environment, provide coaching and support for others as necessary, provide and accept constructive feedback, and a willingness to help others and grow by taking on new challenges.
• Able to effectively function in a remote team environment, provide coaching and support for others as necessary, provide and accept constructive feedback, and a willingness to help others and grow by taking on new challenges.

Preferred Qualifications

• Experience with Trane-specific systems and controls.
• Familiarity with remote support tools and platforms.
• Certification in HVAC or BAS-related fields.

Annual Base Salary Range

Or Hourly Base Pay Range $28.64 - $54.26
Compensation Type: Hourly
Incentive Eligible: No
Sales Commission Eligible: No

Disclaimer

We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.

Benefits

Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!

Family Building Benefits

• Fertility coverage and adoption/surrogacy assistance.

Educational and Training Opportunities

• Through company programs along with tuition assistance and student debt support.

Safety Sensitive Role

The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening. We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.