Remote Support Specialist

Job Position Summary

The Remote Support Services Specialist is the first point of contact for customers, prospective high-value clients, individual companies, vendors, organizations, and experience partners. This position provides professional support, bookings, picnic reservations, client inquiries, organizes service requests, maintains accurate records, and assists with daily operating duties.

Main Responsibilities

• Fast response to all clients' bookings and inquiries.
• Responds to clients, organizations, and vendors through telephone, email, and online communications inquiries.
• Provides timely and professional solutions-based service.
• Guides clients through their AmazingCo experiences and resolves issues effectively.
• Affords administrative support by assisting with service inquiries, account questions, scheduling, general needs.
• Delivers a good customer experience through clear and transparent communication and refers difficult or other issues to the appropriate departments for proper handling.
• Coordinates and tracks service requests from start to finish.
• Schedules appointments, updates residents and property teams.
• Ensures timely follow-up by liaising with internal departments and service suppliers.
• Responds to card issues or purchases.
• Keeps track of service history and open requests.
• Supports business processes that enhance service delivery and resident satisfaction.
• Escalates complex issues to the appropriate department for solutions.

Required Qualifications

• GED or high school diploma or equivalent.
• Minimum one year experience in customer service, administrative support, resident services, operations support, scheduling or related field.
• Excellent written and verbal communication skills.
• Excellent organizational and time management skills.
• Strong organizational and multi-tasking skills.
• An attention to detail and a devotion to accuracy.
• Experience with Microsoft Office Suite, Google Workspace, and web-based business applications.
• A good high-speed internet connection and a dedicated work area.
• Independent, self-starting, and able to connect with a distant team.

Preferred Qualifications

• A. A. or B. A.
• Experience in property management, multi-family housing, resident services, hospitality, customer assistance, or other relevant businesses.
• Experience using CRM, ticketing, property management, or customer service software.
• Experience working with remote/distributed teams.
• Excellent dispute resolution and problem-solving skills.

Benefits

• Salary: Competitive.
• Home office setting and flexible working.
• Medical, dental, and vision insurance.
• 401(k) business match retirement plan.
• Vacations & time off.
• EAP, employee assistance program.
• Professional development reimbursement.
• Opportunities for training and career advancement at all times.
• Staff health & wellness services.
• Collaborative and inclusive work environment to grow employees to the best of their abilities.

Equal Opportunity Employer

AmazingCo is an Equal Opportunity Employer. We work to create a diverse, inclusive, and inviting environment. Qualified applicants shall be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, handicap, genetic information, or veteran status in accordance with applicable laws.