Remote Controls Support Specialist

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes, and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business.

About the role

The work is virtual.

Provide on-demand and scheduled remote technical support services for Key Accounts customers in a technical service environment.

Responsibilities

• Perform remote Building Automation System (BAS) diagnostics, troubleshooting, programming, maintenance, and equipment startup support.
• Remotely inspect and evaluate BAS, HVAC, and chiller systems, delivering detailed reports on system operation and issue identification.
• Communicate via telephone, instant messaging, and email with onsite Trane and third-party BAS and mechanical technicians, customers, customer representatives, and Trane internal teams.
• Participate in technical and strategic account reviews with internal stakeholders.
• Identify parts needed for repairs and coordinate with relevant teams for procurement.

Requirements

• Solid understanding and hands-on service or installation experience with Trane HVAC systems and advanced Trane BAS controls.
• Proficiency in performing remote BAS diagnostics, troubleshooting, programming, and maintenance.
• Expertise in TGE, TGP, and TGP2 abilities and application guides.
• Advanced systems knowledge and proficiency in using digital tools.
• Knowledge of networking, communication protocols, security, and basics of Ensemble, SQL Database, diagnostics, and troubleshooting.
• Self-driven with the ability to effectively prioritize work in a queue.
• Strong verbal and written communication skills, with the ability to clearly and effectively communicate with individuals across various controls and mechanical skill levels, from laypersons to highly skilled technicians.
• Excellent process adherence and documentation skills for completing job paperwork, including time, progress, and cost data.
• Ability to effectively function in a remote team environment, provide coaching and support for others as necessary, provide and accept constructive feedback, and a willingness to help others and grow by taking on new challenges.
• A growth mindset to stay current on new products and identify and recommend system enhancements.
• Flexibility to work overtime/weekends as required.
• Candidates without a 4-year degree are encouraged to apply; we prioritize practical experience, relevant skills, and alignment with our leadership principles.

Preferred Qualifications

• Experience with Trane-specific systems and controls.
• Familiarity with remote support tools and platforms.
• Certification in HVAC or BAS-related fields.

Pay

Hourly Base Pay Range: $18.09 - $44.31. Compensation is hourly and incentive eligible. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation.

Benefits

• Benefits kick in on day one for you and your family, including health insurance and holistic wellness programs with generous incentives.
• Family building benefits including fertility coverage and adoption/surrogacy assistance.
• 401K match up to 6%, plus an additional 2% core contribution (total up to 8% company contribution).
• Paid time off including 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave.
• Educational and training opportunities through company programs along with tuition assistance and student debt support.

Benefit offerings may vary depending on Collective Bargaining Agreements and local/state regulations.

This is a safety-sensitive role that may require additional drug screening.