Remote Controls Support Specialist

About the role

Provide on-demand and scheduled remote technical support services for Key Accounts customers in a technical service environment. As part of our mission to create comfortable, sustainable, and efficient climate solutions, you will contribute to making a better future by boldly challenging what's possible for a sustainable world.

This is a virtual role.

Responsibilities

• Perform remote Building Automation System (BAS) diagnostics, troubleshooting, programming, maintenance, and equipment startup support.
• Remotely inspect and evaluate BAS, HVAC, and chiller systems, delivering detailed reports on system operation and issue identification.
• Communicate via telephone, instant messaging, and email with onsite Trane and third-party BAS and mechanical technicians, customers, customer representatives, and Trane internal teams.
• Participate in technical and strategic account reviews with internal stakeholders.
• Identify parts needed for repairs and coordinate with relevant teams for procurement.

Requirements

• Solid understanding and hands-on service or installation experience with Trane HVAC systems and advanced Trane BAS controls.
• Proficiency in performing remote BAS diagnostics, troubleshooting, programming, and maintenance.
• Expertise in TGE, TGP, and TGP2 abilities and application guides.
• Advanced systems knowledge and proficiency in using digital tools.
• Knowledge of networking, communication protocols, security, and basics of Ensemble, SQL Database, diagnostics, and troubleshooting.
• Self-driven with the ability to effectively prioritize work in a queue.
• Strong verbal and written communication skills, with the ability to clearly and effectively communicate with individuals across various controls and mechanical skill levels, from laypersons to highly skilled technicians.
• Excellent process adherence and documentation skills for completing job paperwork, including time, progress, and cost data.
• Ability to effectively function in a remote team environment, provide coaching and support for others as necessary, provide and accept constructive feedback, and a willingness to help others and grow by taking on new challenges.
• A growth mindset to stay current on new products and identify and recommend system enhancements.
• Flexibility to work overtime/weekends as required.
• Candidates without a 4-year degree are encouraged to apply; we prioritize practical experience, relevant skills, and alignment with our leadership principles.

Preferred Qualifications

• Experience with Trane-specific systems and controls.
• Familiarity with remote support tools and platforms.
• Certification in HVAC or BAS-related fields.

Pay

Hourly Base Pay Range: $18.09 - $44.31

This is an hourly, non-incentive, non-commission eligible role. Compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation.

Safety Sensitive Role: This role may require that you pass additional drug screening.

Benefits

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs with generous incentives.
• Family building benefits including fertility coverage and adoption/surrogacy assistance.
• 401K match up to 6%, plus an additional 2% core contribution (total up to 8% company contribution).
• Paid time off including 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave.
• Educational and training opportunities through company programs along with tuition assistance and student debt support.

Benefit offerings may vary depending on Collective Bargaining Agreements and local/state regulations.