Remote Call Center Sales Representative

About the role

MCI is seeking motivated Remote Call Center Sales Representatives to join our growing team. This role involves making outbound calls, presenting and selling company products and services, maintaining product knowledge, and providing feedback on customer trends and market conditions.

Responsibilities

• Make outbound calls to prospective customers and follow up on leads.
• Present and sell company products and services to new and existing customers.
• Achieve daily, weekly, and monthly sales targets.
• Maintain a high level of product knowledge to effectively address customer needs.
• Record all sales activities and customer interactions in the CRM system.
• Provide feedback to management on customer trends and market conditions.

Requirements

• Must be 18 years or older.
• High School Diploma/GED.
• 1-2 years of sales experience, preferably in a call center or remote setting.
• Strong persuasive and negotiation skills.
• Self-motivated with a results-oriented mindset.
• Excellent communication and interpersonal abilities.

Qualifications

• All positive, and driven applicants are encouraged to apply.

Skills

• Outbound calling skills.
• Sales presentation and negotiation skills.
• Product knowledge and customer interaction skills.
• CRM system usage.
• Feedback generation and reporting.

Benefits

MCI offers a variety of benefits and incentives to support and reward our team members, including health benefits, incentives, and career growth opportunities.

Pay

Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

Schedule

This role operates in a professional office environment and requires sitting/standing for long periods while using a computer and telephone headset. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Company Information

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.